Voice AI Agents

SMBs miss 37.8% of calls. 85% of those callers never call back. That is $126,000 in lost revenue per year on average, a number a voice agent can materially reduce.

Voice AI is not a chatbot on the phone. A well-built voice agent handles inbound calls, books appointments, answers FAQs, triages urgency, and routes complex cases to the right person, at $0.25–$0.50 per call instead of $6–$12 with a human receptionist.

What We Build

Inbound Voice Agents

• Receptionist and first-response handling
• Appointment booking and confirmation
• FAQ answering and status lookups
• Triage and escalation routing
• After-hours coverage

Outbound Voice Agents

• Follow-up call sequences
• Appointment reminders and confirmations
• Collections and past-due notifications
• Survey and feedback calls

Platform Selection

We select the platform based on your use case, not affiliate preference:

• Retell AI: Best for natural conversation flow and low latency
• Vapi: Best for developer-first control and complex routing logic
• Bland AI: Best for high-volume outbound campaigns

All deployments include CRM integration and telephony setup via Twilio.

Industries Where This Works

Medical practices: Patient scheduling, appointment reminders, billing inquiries, after-hours triage. Medical billing automation produces approximately 34% fewer claim denials when paired with proper intake workflows.

Law firms: Intake qualification, consultation scheduling, status updates for existing clients.

Recruiting agencies: Initial candidate screening, availability confirmation, interview scheduling.

Any business that receives volume calls: If your front desk is a bottleneck, a voice agent removes the ceiling.

What It Costs to Run

A voice agent runs at $0.25–$0.50 per call. A human receptionist costs $3,700–$5,000 per month. For businesses handling more than 200 calls per month, the economics are clear. We will show you the math specific to your call volume before we scope anything.

Stack

• Voice Platforms: Retell AI, Vapi, Bland AI (selected per use case)
• Telephony: Twilio
• CRM Integration: Connected to your existing system via API or webhook
• LLMs: Claude, GPT-4o (selected for conversation quality and latency)